Support

It helps to tell us your phone (iPhone or Android), the app version (in Settings) and your prayer zone, plus a screenshot if something looks wrong.

Prayer times

• Times come from JAKIM for all 59 zones. If they look off, check your zone in Settings → Location: it's the zone, not your exact spot, that sets the times.
• Travelling? Pick the new zone by hand, or turn on "Update when I travel" on the Location page so it changes by itself when you leave town.

Azan and reminders

• Make sure notifications are on in Settings → Notifications & Adhan, and allowed for Solah Pro in your phone's settings.
• On iPhone, Focus or Silent mode can hold back the sound. On Android, let the app run without battery restrictions so reminders aren't delayed.
• Opening the app now and then keeps the coming week's reminders scheduled.

Widgets

• Add one by long-pressing your Home Screen or Lock Screen and searching for Solah Pro. On Android, Lock Screen widgets need Android 16 on a phone that supports them (Pixel phones do); the ones marked "Lock" are made for it and work on the Home Screen too.
• A widget that says "Open app" just needs the app opened once, to load your prayer times. It then stays up to date for a week on its own.
• Changed your zone? Open the app and the widgets follow.

Qibla compass

• If the direction seems wrong, tap Calibrate on the Qibla tab and move your phone in a figure of eight, away from metal and magnets (including magnetic phone cases).
• Location access makes it more accurate, but it works without a signal.

Your account

• Your Quran reading, Qada and habits are saved to your account, so signing in on a new phone brings them back.
• Forgot your password? Email usfrom the address you signed up with and we'll help you back in.
• To delete your account and everything synced to it, see Delete your account.

Subscription

• The subscription is optional and only adds extra colour themes and app icons. Every feature is free.
• New phone, or the themes didn't unlock? Open the subscription screen in the app and tap Restore Purchases, signed in to the same Apple ID or Google account.
• To cancel: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions. Refunds are handled by Apple or Google.

Still stuck?

Email hi@solahidris.com. You can also read our Privacy Policy, Terms of Use and the FAQ.